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FAQ

FAQ’s

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hello@sleepypup.co

  1. Where do you ship from? We ship from our partnered warehouses & factories located in the USA & China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. 
  2. How long will it take for my items to arrive? It will usually take 7-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
  3. How long will it take to dispatch the order? It will take usually up to 3 business days, while, in peak times, it may take up to 6 business days to dispatch.
  4. Do you ship Worldwide? YES, Our plan is to take over the world!!! To accomplish that we offer free worldwide shipping. 
  5. Is shipping really FREE? Double YES! We offer completely FREE shipping on ALL our products!
  6. Where is your company located? Our company's headquarters are located in the UK, while our warehouses and vendors are scattered across China, USA, and Europe.
  7. Which currency will I be charged in? Any currency you’d like! Our standard checkout currency is USD, 
  8. Will I receive a confirmation number when I place my order? Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
  9. Who can I contact if I have a problem with my order? All inquiries can be forwarded to hello@sleepypup.co
  10. How can I pay? We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, Paypal, Apple pay, Android pay, Google pay. ANY PAY!
  11. Is Checkout on this site safe and secure? You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
  12. Will I (the customer) have to pay customs? For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
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